Please inform Wish Upon A Splash - an Encantada Vacation in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
A damage deposit of USD 500 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
A welcome guide is shared the day prior to check-in with gate and door lock code information.
Private pool heating
We know some guests use our private pool feature more than others. We want to save energy and avoid higher daily rates automatically by asking guests that want to use the home pool heater to let us know in advance. We are happy to provide this amenity for an ADDITIONAL $20 PER DAY of your stay. Private pool heater temperatures are VARIABLE BASED ON AIR TEMPERATURE and CANNOT BE GUARANTEED. For example, on a day w/ high temperature of 59 degrees the pool heating was limited to 76 degrees and the water still seemed cold to the kiddos trying to use it. The good news is Orlando does not have many days at this temperature.
The resort pools are heated to comfortable temperature year round at no additional charge.
Managed by a private host
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